Monthly Archives: May 2011

crisis response, opinion and insights

More Qantas/Rolls-Royce problems; more Jaques’ perspectives

Leave a comment

Last November, Qantas was thrust into the spotlight for an emergency landing seemingly caused by one of its Rolls-Royce engines.  Recently, the airline has faced a few more incidents involving Rolls-Royce engines. 

Once again, I reached out to Australian blogger and crisis management expert Tony Jaques for more perspectives on the situation.  Following is a summary of our dialogue:

J.D.:  What is the media/public sentiment in Australia right now — any scrutiny pointed at the airline or the engine manufacturer?  Any notable public anger or fear of flying?

Continue reading More Qantas/Rolls-Royce problems; more Jaques’ perspectives →

opinion and insights, planning and prevention

Ketchum Perspectives: Citizen broadcasting and social media reputation management

1 Comment

Ketchum, my employer, recently published the latest edition of its online magazine, Perspectives. Some previous posts I created for this blog have been combined and updated for one of the key articles of the magazine.

Check out the article if you:

  • Are interested in the latest thoughts on the pros and cons of citizen broadcasting 
  • Would like some advice on how organizations should engage in active dialogue through social media before a crisis
crisis response, opinion and insights

Buffett makes good

2 Comments

Like many, I was a little surprised by the initial under-reaction of Warren Buffett’s response to the David Sokol resignation.  In case you missed the full story, Sokol personally bought a boatload of shares of a company that he soon recommended get acquired by Berkshire Hathaway. 

Buffett responded with a rather vanilla quote in the initial press release:  “Neither Dave nor I feel his Lubrizol purchases were in any way unlawful.”  

Quite a flaccid response from the man who once reportedly opined: “Lose money for the firm and I will be understanding; lose a shred of reputation for the firm, and I will be ruthless.”

However, rather than rush to WordPress with a damning blog post, I decided to wait until more facts were made public.  On Monday, an article by Andrew Ross Sorkin restored some of my faith in the Oracle of Omaha.

Continue reading Buffett makes good →