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Fellow blogger and crisis manager, Bill Salvin, recently posted on three keys for crisis communications in the digital age. The keys he shares are honesty, speed and images. Here are excerpts from each key: Honesty: Let everyone on your team know that your integrity is the most valuable commodity you have in a crisis and [...] 
Former colleague and current Examiner.com columnist, Phil Mann, recently interviewed me for his article, “The importance of workplace communications during a crisis.” Key callout: Donnelly argues that the employee audience is a crucial one that, in an ideal world, should be addressed first or at least simultaneously to the initial release of public information. He [...] 
Recently, I guest lectured at UNC Charlotte, where the students continue to ask great questions, including: “At what point in your career do you know you’re a crisis management expert? When you know that your counsel is right?” My stock answer: “I don’t have all the answers, but I’m pretty confident that I’ll make a good [...] 
Last November, Qantas was thrust into the spotlight for an emergency landing seemingly caused by one of its Rolls-Royce engines. Recently, the airline has faced a few more incidents involving Rolls-Royce engines. Once again, I reached out to Australian blogger and crisis management expert Tony Jaques for more perspectives on the situation. Following is a [...] 
Like many, I was a little surprised by the initial under-reaction of Warren Buffett’s response to the David Sokol resignation. In case you missed the full story, Sokol personally bought a boatload of shares of a company that he soon recommended get acquired by Berkshire Hathaway. Buffett responded with a rather vanilla quote in the [...] |
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