Comments for James J. Donnelly.com http://www.jamesjdonnelly.com Crisis management. Communications coaching. Sun, 02 Oct 2011 14:39:38 +0000 hourly 1 http://wordpress.org/?v=3.2.1 Comment on Workplace communications during a crisis by E.T. http://www.jamesjdonnelly.com/2011/07/workplace-communications-during-a-crisis/comment-page-1/#comment-2512 E.T. Sun, 02 Oct 2011 14:39:38 +0000 http://www.jamesjdonnelly.com/?p=1310#comment-2512 Employees expect to learn information about their workplace before the public. However, as you well know, in the land of social media internal communications quickly become external. So, you'd best be prepared to go public quickly after releasing information to employees. Employees expect to learn information about their workplace before the public. However, as you well know, in the land of social media internal communications quickly become external. So, you'd best be prepared to go public quickly after releasing information to employees.

]]> Comment on Two sets of keys for crisis communications by J.D. http://www.jamesjdonnelly.com/2011/08/two-sets-of-keys-for-crisis-communications/comment-page-1/#comment-2499 J.D. Thu, 04 Aug 2011 12:35:53 +0000 http://www.jamesjdonnelly.com/?p=1321#comment-2499 Thank YOU for the inspiration and for your great thoughts. We'll have to get you interviewed in this space sometime soon...! Thank YOU for the inspiration and for your great thoughts. We'll have to get you interviewed in this space sometime soon…!

]]> Comment on Two sets of keys for crisis communications by Bill Salvin http://www.jamesjdonnelly.com/2011/08/two-sets-of-keys-for-crisis-communications/comment-page-1/#comment-2498 Bill Salvin Wed, 03 Aug 2011 15:44:33 +0000 http://www.jamesjdonnelly.com/?p=1321#comment-2498 Great post, James and thanks for the shout out. There is great symmetry to all of these traits. You used the word clutter in your post and that's an important point. During a crisis, there is so much clutter that can be distracting without the right focus. If you stay focused, you can keep your credibility. And, your team had better have imagination or the organization will get dragged down by the agenda of others who will use your crisis for their own ends. Thanks again. Great post, James and thanks for the shout out. There is great symmetry to all of these traits. You used the word clutter in your post and that's an important point. During a crisis, there is so much clutter that can be distracting without the right focus. If you stay focused, you can keep your credibility. And, your team had better have imagination or the organization will get dragged down by the agenda of others who will use your crisis for their own ends. Thanks again.

]]> Comment on Workplace communications during a crisis by J.D. http://www.jamesjdonnelly.com/2011/07/workplace-communications-during-a-crisis/comment-page-1/#comment-2489 J.D. Wed, 13 Jul 2011 21:40:18 +0000 http://www.jamesjdonnelly.com/?p=1310#comment-2489 Thanks, Jon. Good examples. I'm not sure if the trend is unwelcome...but it is inevitable, I do believe. Thanks, Jon. Good examples. I'm not sure if the trend is unwelcome…but it is inevitable, I do believe.

]]> Comment on Workplace communications during a crisis by Jon http://www.jamesjdonnelly.com/2011/07/workplace-communications-during-a-crisis/comment-page-1/#comment-2488 Jon Wed, 13 Jul 2011 19:28:36 +0000 http://www.jamesjdonnelly.com/?p=1310#comment-2488 Nice post and I agree 100% that the internal audience has to be the first priority. There is no point in communicating with your customers if staff don’t know what is happening. How can they be expected to provide great customer service if they have not been briefed? Public companies face the biggest problems as they are obliged to inform the market of any price sensitive issue before they can communicate internally. Or at least that is how most corporate lawyers see it! On a slightly different tack, there are some interesting recent examples of where external communications have been the internal communications; i.e. where a piece of internal communication has deliberately been leaked as an alternative to making an official external statement. <a href="http://j0n1.com/2011/04/28/forbidden-fruit/" rel="nofollow">http://j0n1.com/2011/04/28/forbidden-fruit/</a> involving John Chambers at Cisco is one example. Another is of course the internal communications around the News of The World closure which went public very quickly indeed. I see this as a growing and unwelcome trend. Nice post and I agree 100% that the internal audience has to be the first priority. There is no point in communicating with your customers if staff don’t know what is happening. How can they be expected to provide great customer service if they have not been briefed? Public companies face the biggest problems as they are obliged to inform the market of any price sensitive issue before they can communicate internally. Or at least that is how most corporate lawyers see it!

On a slightly different tack, there are some interesting recent examples of where external communications have been the internal communications; i.e. where a piece of internal communication has deliberately been leaked as an alternative to making an official external statement. http://j0n1.com/2011/04/28/forbidden-fruit/ involving John Chambers at Cisco is one example. Another is of course the internal communications around the News of The World closure which went public very quickly indeed. I see this as a growing and unwelcome trend.

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