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Fellow blogger and crisis manager, Bill Salvin, recently posted on three keys for crisis communications in the digital age. The keys he shares are honesty, speed and images. Here are excerpts from each key: Honesty: Let everyone on your team know that your integrity is the most valuable commodity you have in a crisis and [...] 
Recently, I guest lectured at UNC Charlotte, where the students continue to ask great questions, including: “At what point in your career do you know you’re a crisis management expert? When you know that your counsel is right?” My stock answer: “I don’t have all the answers, but I’m pretty confident that I’ll make a good [...] 
Ketchum Partner (and my boss) Nick Ragone recently launched his fourth book, Presidential Leadership: 15 Decisions That Changed the Nation. Among those fifteen decisions, there are five lessons that are particularly relevant for crisis managers: 1) Get out ahead of an issue. Nick focuses on President FDR’s mission to move the United States from an [...] 
Questions from tourism pros yield crisis management lessons for other communicators. [...] A look into some marketing and promotional snafus and how they could have been avoided with a crisis management perspective [...] |
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