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Last November, Qantas was thrust into the spotlight for an emergency landing seemingly caused by one of its Rolls-Royce engines. Recently, the airline has faced a few more incidents involving Rolls-Royce engines. Once again, I reached out to Australian blogger and crisis management expert Tony Jaques for more perspectives on the situation. Following is a [...] 
Like many, I was a little surprised by the initial under-reaction of Warren Buffett’s response to the David Sokol resignation. In case you missed the full story, Sokol personally bought a boatload of shares of a company that he soon recommended get acquired by Berkshire Hathaway. Buffett responded with a rather vanilla quote in the [...] All crisis management pros and enthusiasts should take the time to watch the 20 minute video by BP, entitled BP: A Year of Change. Regardless of whether the 2010 oil spill in the Gulf of Mexico turned you into a BP detractor, supporter or somewhere in-between, the video will likely spur some opinions, questions [...] 
Ketchum Partner (and my boss) Nick Ragone recently launched his fourth book, Presidential Leadership: 15 Decisions That Changed the Nation. Among those fifteen decisions, there are five lessons that are particularly relevant for crisis managers: 1) Get out ahead of an issue. Nick focuses on President FDR’s mission to move the United States from an [...] 
After my March 16 post on risk communications related to the Japan radiation threats, I decided to continue the dialogue with Peter. We traded some emails last Wednesday, which I thought I’d summarize here (edited for brevity/clarity): Peter, Three interesting articles to share: AP story on concerns over tap water. Note the quotes that [...] |
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