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Thoughts and opinions expressed here may not reflect those of my employer:
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The bridge from nowhere

If you’ve been through a communications coaching or media training session, it’s likely you’ve heard the importance of this formula when asked a difficult question:

Answer  →  Bridge  →  Message

During coaching sessions I’ve conducted, I’ll often get asked “Is this what politicians do?”  My stock answer:  “Some adopt this formula.  Many do not answer [...]

More Qantas/Rolls-Royce problems; more Jaques’ perspectives

Rolls-Royce

Last November, Qantas was thrust into the spotlight for an emergency landing seemingly caused by one of its Rolls-Royce engines.  Recently, the airline has faced a few more incidents involving Rolls-Royce engines. 

Once again, I reached out to Australian blogger and crisis management expert Tony Jaques for more perspectives on the situation.  Following is a [...]

Buffett makes good

integrity

Like many, I was a little surprised by the initial under-reaction of Warren Buffett’s response to the David Sokol resignation.  In case you missed the full story, Sokol personally bought a boatload of shares of a company that he soon recommended get acquired by Berkshire Hathaway. 

Buffett responded with a rather vanilla quote in the [...]

Deepwater Horizon: The Video (poll)

All crisis management pros and enthusiasts should take the time to watch the 20 minute video by BP, entitled BP:  A Year of Change. 

Regardless of whether the 2010 oil spill in the Gulf of Mexico turned you into a BP detractor, supporter or somewhere in-between, the video will likely spur some opinions, questions [...]

Three Tough Q’s: Drew Levinson

Drew Levinson

Drew Levinson, provides his thoughts on “thesis journalism,” broadcast news use of drama, and making the switch from journalist to communications consultant. [...]