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Thoughts and opinions expressed here may not reflect those of my employer:
Ketchum

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8 bullseye tips on social media from the U.S. Army

Army social media

Eight helpful crisis management tips from highlights of the U.S. Army’s Social Media Handbook. [...]

2011 crisis management trends

2011

2011 crisis management trends, as published in Public Relations Strategist (and one trend that was not published) [...]

Video: my interview with CommPRO’s Brian Pittman

Commpro

Video of a deskside interview where we discuss WikiLeaks implications, crisis plans vs. capabilities, and the importance of alignment to crisis management [...]

Qantas: 54 alarms (and three cheers)

Qantas

Key real-world crisis management lessons from the Qantas emergency landing and ongoing response to concerns over engine issues. [...]

Three Tough Q’s: Hilka Klinkenberg

Hilka Klinkenberg

An interview with Global Coaching and Consulting expert, Hilka Klinkenberg, on cultural risk management. [...]