I hope this is an obvious point — reputation management is just one facet of broader strategic crisis management.
Communications pros play an important part in the broader system, along with those in business continuity planning (BCP, which is a focus on minimizing business disruption), risk management (often a combination of insurance, legal, regulatory and fiduciary risk), and incident/security management (typically a focus on environmental, health, safety and security risks).
Which discipline should supersede and own this process? Well, none.
A company’s senior leadership is ultimately responsible for a crisis – they own the system, whether they like it or not. Sadly, far too many of these leaders adopt crisis management systems that cover only one or some of these disciplines. Continue reading Who Owns Crisis Management?
Last November, Qantas was thrust into the spotlight for an emergency landing seemingly caused by one of its Rolls-Royce engines. Recently, the airline has faced a few more incidents involving Rolls-Royce engines.
Once again, I reached out to Australian blogger and crisis management expert Tony Jaques for more perspectives on the situation. Following is a summary of our dialogue:
J.D.: What is the media/public sentiment in Australia right now — any scrutiny pointed at the airline or the engine manufacturer? Any notable public anger or fear of flying?
Continue reading More Qantas/Rolls-Royce problems; more Jaques’ perspectives
Since starting this blog, I’ve enjoyed an ongoing dialogue with Tony Jaques, a Melbourne-based issues and crisis expert. Tony read my posts on the Qantas A380 situation from last November and told me he’d keep me posted on local updates.
Last week, Tony forwarded his update post and granted permission for me to re-post in its entirety, below.
Continue reading Jaques on Qantas/Rolls-Royce situation