Tag Archives: crisis management

crisis response

Analyzing Five Commonly Held Beliefs about Managing 2.0 Crises

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Crisis managers prefer to operate within established protocols, rules, laws and beliefs.  Therefore, it’s not surprising these have already been established in the nascent area of 2.0 crises – those that erupt online.  However, the online networking space is changing so fast it’s prudent if we didn’t etch our beliefs in stone just yet.

This is the underpinning of my article in the current issue (Winter 2010) of The Public Relations Strategist, one of the official publications of PRSA.  My intent is not to be contrarian, but rather to be more complete.  The full article is available through the link above, and a PDF copy is also available here — “Sudden Impact: An analysis of five commonly held beliefs about crises that erupt online” — and also in the Articles and Links section of this Web site.

In case you want the Cliffs Notes summary:

Continue reading Analyzing Five Commonly Held Beliefs about Managing 2.0 Crises →

planning and prevention

Sharing a Lament with our BCP Brethren

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A pair of business continuity planning (BCP) experts recently voiced concerns about their profession.  Tim Armit from the U.K. recently observed that the scope of business continuity too often gets restricted to physical disasters and IT failures.  Ken Simpson later weighs in from Australia with an observation that BCP is becoming more fixated on management systems and certifications, rather than the holistic ability to manage incidents and recover.

We who focus on crisis/reputation management should echo their concerns.

Continue reading Sharing a Lament with our BCP Brethren →

"Ask the crisis manager"

“Ask the Crisis Manager” Vol. 1, No. 2: Search engine results and planning for nonprofit/educational sector

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I’m really pleased with the quality of questions received for this feature.  Please keep those great questions coming.  Here’s the latest installment of “Ask the Crisis Manager.”

S. Wallace:  My client has done a lot of very good work for his company, but it’s the one negative thing he did that’s popping up at the top of the Google searches.  How can I get that one negative thing moved down on the Google results so that it’s not top of mind for people? 

  Continue reading “Ask the Crisis Manager” Vol. 1, No. 2: Search engine results and planning for nonprofit/educational sector →

planning and prevention

The Disabling Dozen (Part 2 of 2): Common Crisis Plan Impediments

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I hope you enjoyed the first half of this list. 

Here is the sequel of common barriers to having a practical, actionable crisis plan. 

Continue reading The Disabling Dozen (Part 2 of 2): Common Crisis Plan Impediments →

planning and prevention

The Disabling Dozen (Part 1 of 2): Common Crisis Plan Impediments

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Quick – what’s worse:  having no crisis plan, or having an unwieldy crisis plan?

Consider that the latter is worse for an organization that lets its fate ride solely on the contents of that plan, without cultivating an experienced team to execute its clunky contents.  In other words:  it’s a bad plan to trust only a plan; it’s disastrous if the written plan isn’t actionable. 

Crisis managers should review of their written plans against this checklist of worst practices to see if a re-write is due:

Continue reading The Disabling Dozen (Part 1 of 2): Common Crisis Plan Impediments →