Tag Archives: social media

communications coaching

Inspired Tips for Spokespeople

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Check out this clip from Big Think featuring James Martin, Jesuit priest and author of The Jesuit Guide to (Almost) Everything: A Spirituality for Real Life.  Of course, you may recognize Father Martin as The Colbert Report Chaplain. 

Here, he talks about his experiences on the set of the newsroom comedy show:

Be charitable.  Represent well.  Have some fun, even if you’re nervous.

Fairly great advice for any spokesperson.   Or any social media networker.  For that matter, it’s great advice for humanity.

crisis response

Analyzing Five Commonly Held Beliefs about Managing 2.0 Crises

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Crisis managers prefer to operate within established protocols, rules, laws and beliefs.  Therefore, it’s not surprising these have already been established in the nascent area of 2.0 crises – those that erupt online.  However, the online networking space is changing so fast it’s prudent if we didn’t etch our beliefs in stone just yet.

This is the underpinning of my article in the current issue (Winter 2010) of The Public Relations Strategist, one of the official publications of PRSA.  My intent is not to be contrarian, but rather to be more complete.  The full article is available through the link above, and a PDF copy is also available here — “Sudden Impact: An analysis of five commonly held beliefs about crises that erupt online” — and also in the Articles and Links section of this Web site.

In case you want the Cliffs Notes summary:

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"Three Tough Q's" Interview Series

Three Tough Q’s: Peter Sandman

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I’m delighted to launch this interview series – dubbed Three Tough Q’s – with one of the true luminaries of risk and crisis communication, Peter Sandman.  If you haven’t had the privilege, I encourage you to attend one of Peter’s speaking engagements or tap the cornucopia of resources on his Web site. 

Interview highlights appear here, but each question also links to the complete, robust responses that appear on Peter’s Web site. 

Without further ado – enter, Sandman:

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"Ask the crisis manager"

“Ask the Crisis Manager” Vol. 1, No. 1: Clear steps, disaster communications and social media in a crisis

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I received a terrific first wave of questions for this feature — thanks to all for participating!  To maintain my post-brevity rule, I’ll post three answers at a time and queue up other questions in future editions.

Keep those questions coming by posting here, or through Twitter. 

Onward — to your questions….

Continue reading “Ask the Crisis Manager” Vol. 1, No. 1: Clear steps, disaster communications and social media in a crisis →