Tag Archives: training

“Ask the Communications Coach” Vol 1., No. 1: Simplifying complex information; experts as presenters

B. Turner sent me a basket of questions to consider for this first “Ask the Communications Coach” post: 

B. Turner:   We both mentioned Pecha Kucha on the HBR blog today, one of my questions is (besides 20×20) what are other tools and methods for communicating complex ideas in limited time?  What tools or tricks do you employ?  A rhetorical question I have is why do we ask people who cannot present — whether they be engineers or human resources — to make presentations?  Does the owner of the content have to be the presenter?

Nice series of questions here, B. Turner.  Allow me to respond in two parts:

Continue reading “Ask the Communications Coach” Vol 1., No. 1: Simplifying complex information; experts as presenters

“Ask the Crisis Manager” Vol. 1, No. 1: Clear steps, disaster communications and social media in a crisis

I received a terrific first wave of questions for this feature — thanks to all for participating!  To maintain my post-brevity rule, I’ll post three answers at a time and queue up other questions in future editions.

Keep those questions coming by posting here, or through Twitter

Onward — to your questions….

Continue reading “Ask the Crisis Manager” Vol. 1, No. 1: Clear steps, disaster communications and social media in a crisis

Crisis Management Training: Choose Wisely

TrainingYou may have heard me say this before:  crisis simulations are not trainings.  Simulations are great exercises to identify gaps for improvement.  Participants may get tangential experience through artificially applied heat and time pressure.  But do simulation participants emerge as better crisis managers?  Probably not.

Trainings, when done well, are customized improvement labs.  Covering each component of a crisis management capability requires different modules of training….  Continue reading Crisis Management Training: Choose Wisely